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Frequently Asked Questions

General

Banky is a quick and simple online bank transfer payment method, offered by merchants on their website. It provides customers with the option to pay via their bank account without being taken away. No manual insertion of recipient account or transaction details is necessary.

Onboarding

You can become a merchant, eligible to use Banky, if you are an officially registered company, which gets successfully onboarded and verified by our team. We would require documents, related to your business and the company’s ownership through the onboarding process to approve your application and eligibility to use our services.

Please contact sales@banky.io for further information.

You could start using Banky when:

  • you are successfully onboarded and verified
  • you have a finalized agreement with us
  • you are integrated to our API
  • and you have an active bank account.

When you become our client, we create a merchant account for you in our system, which consists of information we have collected during your onboarding process and additional details, configurations and settings we have set up, specifically for you and your business needs.

Please contact sales@banky.io for further information.

We will include your company in a prioritized waiting list, and we will get in touch with you when we start operating in your country.

Payments

You could receive your payments straight into your bank account or get them safeguarded on our end. In case of the latter, regular settlements to your bank account are scheduled, as requested and agreed with you.

If you want to change the recipient bank account, i.e. the one in which you get your incoming payments by customers, there are a few approaches you may follow:

  • Please contact us to set it up for you in the system
  • You could add it in the API payment request to overwrite currently saved recipient bank account for your merchant account

Important! There is a setting which allows or disallows the overwrite (according to your preference). In case overwrite is disallowed, and still, you include recipient bank account in the payment request, an error would occur.

Your customer might not have sufficient balance in their selected bank account. In case a technical issue appears, we would most often display a message during the payment execution. In case of another issue, please contact support@banky.io

Please contact support@banky.io for more information.

You could send a refund or a pay-out to a customer via the API.

Customers get a message displayed on finalization of the payment. They could further verify the status of their payment in their bank statement.

When you initiate a payment request, you will get a status of the payment in the API response.

Integration

Please get acquainted with our Integration documentation here.

You should have an operational website where you offer your products/services and you could incorporate Banky as an option for customers to complete payments to you.

Our team will help you with any questions around the integration of Banky as a payment option. Please get acquainted with our Integration documentation here.

Please get acquainted with our Integration documentation here.

Please get acquainted with our Integration documentation here.

We offer a sandbox environment to let you play with our API. You could request sandbox access here.

Please get acquainted with our Integration page.

For further assistance, please contact and our team will help you with any questions around the integration of Banky as a payment option.

Merchant Portal

In case you use the model, in which your incoming payments are safeguarded on our bank account, you would get access to a merchant portal to track your balance, review payments and manage your account.

Use the merchant portal to change the recipient bank account.

You will get a merchant account created, which would reflect all your incoming and outgoing payments, forming and providing updated information on your current available balance. This information could be accessed via merchant portal which you could be given access to.

You could send a refund or a pay-out to a customer via the API or the merchant portal.

You could send a refund or a pay-out to a customer via the API or the merchant portal.

When you initiate a payment request, you will get a status of the payment in the API response. You could also check payment statuses in the merchant portal.

Answers with

Purchase Icon
Purchase
Merchant Icon
Merchant

Pay-ins to a merchant bank account

Business model in which Banky initiates a payment from a payer’s bank account to a merchant’s bank account.

Answers with

Purchase Icon
Purchase
Banky Icon
Banky
Merchant Icon
Merchant

Pay-ins to a Banky bank account with option for pay outs, settlements and refunds

Business model in which Banky initiates a payment from a payer’s bank account and funds are settled, maintained and safeguarded on a Banky’s bank account before being settled to a merchant’s bank account.

Have more questions?

Feel free to get in touch.

We would be happy to clarify any doubt.

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